Remember, one of the most important aspects of website monitoring is ensuring your users can navigate your site and achieve their goals as seamlessly as possible. Integration with Hotjar Observe tools (Heatmaps and Recordings), to analyze participants' journey on your site in detailīy letting you recruit the right users, easily schedule interviews, and seamlessly hosting, recording, and transcribing your calls, Engage enables you to pinpoint usability issues on your site and improve the user experience. Shareable time-stamped notes, to align and act on those insights with your team after the interview And if you do have your own testers, simply bring them into the platform to run your interviews and benefit from:Īccurate video transcripts, to focus only on gathering actionable insights from your users during interviews The platform is ideal for teams who don’t have existing users to work with⁠: you can hire people to test out your site from within Engage itself. Hotjar Engage (yes, that’s us again! 👋) is all about making usability testing easy.

How Hotjar Engage’s features help with site usability If you want to conduct usability testing but don’t have any users to analyze, Hotjar Engage can help with a pool of 175,000+ verified research participants. That’s one of the main website monitoring advantages⁠- when customers can seamlessly and successfully interact with your site, they’re more likely to convert, which is the cornerstone of any online business. Put simply, the harder it is for customers to navigate your site, the more likely they are to get frustrated and give up. Poor website performance also damages your company's reputation and negatively impacts SEO rankings. If your website is down, filled with bugs and glitches, or delivers poor UX, customers will probably navigate away and take their business elsewhere. There’s an important link between website monitoring and customer experience: your site is one of your most important lines of communication with your customers, so website performance is vital to maintaining a high-quality connection. Website monitoring is the ongoing process of making sure your site is working as expected-and helping you know when it’s not. Why website monitoring is crucial for great customer experience

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